Last Updated: February 18, 2026

Provider: Infroryx Inc., a Wyoming corporation (“Infroryx,” “Provider,” “we,” “us,” “our”)

Primary Business Address: 1603 Capitol Ave STE 415 NUM 344187, Cheyenne, WY 82001

Support & Legal Contact: [email protected]

Customer: Any individual or entity that creates an account, orders, pays for, or uses the Services (“Customer,” “you,” “your”).

IMPORTANT — HOW THESE TERMS ARE ACCEPTED (NO SIGNATURE REQUIRED)

Acceptance by Use and Payment. These Terms of Service (“Terms”) form a legally binding agreement between you and Infroryx. No written or electronic signature is required.

You accept and agree to these Terms when you (a) create an account, (b) submit payment, (c) click an “I agree” or similar checkbox, (d) place an order, (e) use or access any Services, or (f) authorize Infroryx to begin work.

If you accept on behalf of a business or other entity, you represent you have authority to bind that entity.

1) Agreement Structure; Order of Precedence; Future Services

1.1 Agreement Components. The “Agreement” consists of: (a) these Terms; (b) any statement of work, order form, quote, proposal, subscription schedule, service schedule, or other ordering document accepted by you (“Order”); (c) any acceptable use policy (“AUP”) referenced in an Order; and (d) any addenda signed by both parties (including data processing, security, telecom, or media addenda).

1.2 Order of Precedence. If documents conflict, the following order controls: Order/Addenda → AUP → these Terms.

1.3 Future Services Covered. These Terms apply to all current and future MSP/IT, hosting, email, telecom, connectivity, media, and technology-related services Infroryx offers that you later order, use, renew, expand, or upgrade (including internet resale, VoIP, cellular, IPTV), unless a specific Order expressly replaces these Terms.

2) Services; Third-Party Dependencies; Responsibility Boundary

2.1 Services. Infroryx may provide, as described in an Order, services including without limitation: managed IT services; remote and on-site support; network administration; vCTO/vCIO services; professional services/projects; cybersecurity services; monitoring; incident response support; cloud services; hosting (servers, virtual servers, web hosting); email hosting (mailboxes, relay, filtering, archiving); backups; consulting; procurement assistance; connectivity/ISP resale; VoIP; SMS/messaging enablement; cellular services; IPTV/media services; and related offerings (collectively, “Services”). All Services are subject to Section 5 (Zero-Tolerance Illegal Material & Law-Enforcement Hold Policy).

2.2 Third-Party Services. Many Services rely on third parties (carriers, upstream ISPs, transit providers, cloud platforms, data centers/colocation providers, registrars, DNS providers, certificate authorities, licensors, hardware/software vendors, and payment processors) (“Third-Party Services”). Third-Party Services are subject to their own terms, constraints, maintenance, and outages.

2.3 External Dependencies / Outside Infroryx’s Control (No Liability). Infroryx is not responsible or liable for availability, performance, routing, quality, latency/jitter, throughput, deliverability, or outages caused by or occurring on systems or networks not owned and operated by Infroryx, including without limitation:

(a) Internet routing (BGP decisions, peering/transit changes, backbone congestion/outages, packet loss);

(b) Data center/colocation downtime (power/HVAC failures, upstream fiber cuts, building incidents, provider maintenance);

(c) Cloud/SaaS/PaaS/IaaS outages, DNS/CDN/WAF provider issues, registrar or certificate authority issues;

(d) Latency/throughput limits outside Infroryx-controlled networks, including customer LAN/Wi-Fi, last-mile ISPs, and carrier networks;

(e) Carrier behavior (coverage gaps, throttling, filtering, porting delays, number provisioning limits, SMS deliverability/filtering);

(f) Vendor bugs, forced updates, licensing disputes, suspensions, or deprecations; and

(g) Any other Third-Party Service or infrastructure outside Infroryx’s direct operational control (“External Dependencies”).

2.4 Scope Limitation. Infroryx’s obligations are limited to the Services expressly described in the applicable Order. Best-effort assistance outside scope may be billed and does not expand liability.

3) Customer Responsibilities

3.1 Access and Cooperation. You will provide timely access, credentials, approvals, and cooperation reasonably needed to deliver Services.

3.2 Security and Authorized Use. You are responsible for credential security, MFA where available, device security, and all activity under your accounts.

3.3 Lawful Use. You will use the Services only for lawful purposes and in compliance with all applicable laws and these Terms.

3.4 Backups and Retention. Unless expressly included in an Order, you are responsible for backups and retention. If Infroryx provides backups, you remain responsible for confirming scope meets your needs.

3.5 Licensing. You are responsible for rights and licenses for any software, media, content, and data you use.

4) Fees, Invoicing, Late Status, Suspension, Reconnection, Termination, Deletion

4.1 Invoice Due Date. Invoices are due on the due date stated on the invoice. If no due date is stated, payment is due upon receipt.

4.2 Late Status. Any invoice not paid in full by the stated due date is considered late immediately after that date.

4.3 Late Charges. Infroryx may charge 1.5% per month (18% per year) on past-due balances, or the maximum rate permitted by applicable law, whichever is less, accruing from the day after the due date until paid.

4.4 Suspension for Nonpayment (Day 5). On the 5th calendar day after the invoice due date, if unpaid, Infroryx may suspend some or all Services without further notice.

4.5 Reconnection Fee. If suspended for nonpayment, a reconnection fee of $25 per suspended Service applies to restore each Service, plus all past-due amounts and any carrier/vendor reactivation charges.

4.6 Termination and Deletion (Day 10). On the 10th calendar day after the invoice due date, if unpaid, Infroryx may terminate the account and delete data, configurations, hosted content, email data, media, numbers, and services, and reclaim resources without further notice. Deletion is permanent and irreversible.

4.7 Collections. You are responsible for reasonable collection costs and attorneys’ fees where permitted by law.

4.8 Cross-Reference: Section 5 Supersedes. Section 5 controls and supersedes this Section 4 where illegal material or law-enforcement involvement is implicated. Infroryx may suspend regardless of payment status.

5) ZERO-TOLERANCE ILLEGAL MATERIAL & LAW-ENFORCEMENT HOLD POLICY

This Section 5 governs and supersedes all other suspension/termination/warning/billing provisions where illegal material or law-enforcement involvement is concerned.

5.1 Zero Tolerance (Illegal Material). You may not use the Services to create, host, store, transmit, stream, distribute, access, or facilitate any illegal material or illegal activity, including without limitation: CSAM/exploitation of minors; illegal drugs; fraud/scams; malware/ransomware; unauthorized access/hacking; terrorism-related activity; or any content/activity illegal under applicable law.

5.2 Pornography Prohibited (No Exceptions). Pornographic, sexually explicit, or obscene material is prohibited on all Infroryx Services (including hosting, email hosting, IPTV/media, connectivity, VoIP, and cellular), regardless of legality elsewhere.

5.3 Automatic Suspension Upon Law-Enforcement Involvement. If any account/service/content becomes subject to law-enforcement involvement (investigation, subpoena, warrant, court order, or formal inquiry), Infroryx will immediately suspend the affected Services until the investigation and any related legal proceedings are complete.

5.4 Preservation and Cooperation; Licensing Cooperation. Infroryx may preserve data/logs and cooperate with local, state, federal, and international law enforcement, regulators, courts, carriers, licensors, licensing companies, and rights-holders. Action may be taken without notice where required or appropriate.

5.5 Outcome-Based Enforcement (Permanent Ban). If the Customer or associated party is found guilty, pleads guilty, enters a plea agreement, or is otherwise legally determined to have committed the illegal act, Infroryx will terminate all Services, delete associated data, and permanently ban the Customer and affiliated parties from future use. If cleared, Infroryx may (not must) restore Services at its discretion subject to payment and fees.

5.6 No Refunds; No Liability. No refunds or credits are owed for actions under this Section 5, to the maximum extent permitted by law.

6) IPTV / Media Services (Licensing Compliance)

6.1 Licensed Content Only. Only properly licensed content may be accessed or distributed.

6.2 No Piracy or Re-Streaming. Unauthorized rebroadcasting, re-streaming, redistribution, resale, or circumvention of licensing/geo restrictions is prohibited.

6.3 Licensing Cooperation. Infroryx works with licensing companies and rights-holders to enforce requirements and investigate violations.

6.4 Cross-Reference. IPTV/media violations triggering enforcement or law-enforcement involvement immediately trigger Section 5.

7) Email Hosting (Same Standards)

7.1 Acceptable Use. Email Hosting must not be used for illegal content, pornography, phishing, scams, malware distribution, impersonation, or unsolicited bulk email/spam.

7.2 Reputation Protection. Infroryx may immediately disable email services to protect infrastructure reputation and upstream relationships.

7.3 Cross-Reference. Email Hosting is subject to Section 5.

8) Service & Support Text Messaging (SMS/MMS)

8.1 Service/Support Messages. By providing a mobile number, you consent to receive non-marketing texts related to your account and Services (service status, outages/maintenance, security alerts, ticket updates, provisioning/changes, billing notices).

8.2 No Marketing Without Separate Opt-In. Marketing texts require separate explicit consent.

8.3 Opt-Out. Reply STOP to opt out of non-critical texts or contact [email protected]. Text delivery is not guaranteed.

8.4 Carrier Limits. Msg/data rates may apply; delivery subject to carrier filtering/routing.

8.5 Cross-Reference. Messaging violations triggering enforcement or law-enforcement involvement trigger Section 5.

Short disclosure for invoices/portals/tickets:

“By providing a phone number, you agree to receive service-related text messages from Infroryx Inc. Msg & data rates may apply.”

9) Service Levels; No SLA

9.1 No SLA Unless Separate Contract. Infroryx does not provide any service level agreement (SLA) unless expressly set forth in a separate written contract signed by both parties. No uptime, response time, or credit commitments are guaranteed unless explicitly stated in such separate contract.

9.2 Operational Targets (Non-Binding). While not a guarantee, Infroryx aims to keep services available 99.999% of the time and to provide rapid response for critical issues. These are aspirational operational goals only and do not create an SLA, warranty, or entitlement to credits or refunds.

10) Warranties and Disclaimers

10.1 Limited Performance Warranty. Infroryx will perform Services in a professional and workmanlike manner consistent with generally accepted industry standards.

10.2 Disclaimer. Except as expressly stated, Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

10.3 External Dependencies Disclaimer. Infroryx is not liable for impacts from External Dependencies (Section 2.3).

10.4 Force Majeure / World Events. No liability for events beyond reasonable control (weather, natural disasters, war, terrorism, civil unrest, pandemics, government actions, sanctions, supply-chain failures, widespread upstream outages).

11) Limitation of Liability

To the maximum extent permitted by law, Infroryx is not liable for indirect, incidental, special, consequential, or punitive damages. Infroryx’s total liability will not exceed the amounts paid for the Services giving rise to the claim in the six (6) months preceding the event.

12) Arbitration; Class Action Waiver; Governing Law

12.1 Binding Arbitration. Disputes will be resolved by binding arbitration administered by the AAA (Commercial rules for business disputes; Consumer rules where applicable).

12.2 Seat. Sheridan County, Wyoming.

12.3 Class Action Waiver. Individual claims only; no class actions.

12.4 Governing Law. Wyoming law applies to the fullest extent permitted.

13) Notices

Infroryx Inc. — Legal/Notices

1603 Capitol Ave STE 415 NUM 344187, Cheyenne, WY 82001

Email: [email protected]

14) General

Independent contractors; subcontractors permitted; severability; waiver; entire agreement.

15) Acceptance (Website Clickwrap)

By creating an account or submitting payment, you acknowledge that you have read, understand, and agree to these Terms of Service.